Starting my career for a utility contractor back in 2001, my background is predominantly on the business side of things (customer service, operational planning, business development, performance reporting, etc).
But I’ve always been a technical person - everything from graphic and web design, desktop and mobile app design to database and server maintenance.
In 2017 I made the move to join IT and became involved in a project to replace a legacy work management system with Service Cloud and Field Service Lightning. Following completion of the project, I’ve been given the opportunity to build on the solution by reviewing our code, config, and processes to identify improvement as well as delivering new functionality and continuous improvement.
In my spare time, I’m currently building an iOS and Android native radio player app, supported by a cloud hosted backend.