matt_heap__c

Certified Salesforce Field Service Consultant

Certified Salesforce Service Cloud Consultant

Web Developer

iOS & Android Native App Developer

Hi! I'm Matt, a certified Salesforce consultant with over 20 years experience in the construction and utilities industry.

I am passionate about delivering great customer service.

More recently, I’ve had the rewarding opportunity to apply this experience and help scope, design, and implement Salesforce Field Service solutions to replace dated legacy
CRM, and scheduling systems.

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About Me

My Story
Starting my career for a utility contractor back in 2001, my background is predominantly on the business side of things (customer service, operational planning, business development, performance reporting, etc).
 
But I’ve always been a technical person - everything from graphic and web design, desktop and mobile app design to database and server maintenance.
 
In 2017 I made the move to join IT and became involved in a project to replace a legacy work management system with Service Cloud and Field Service Lightning. Following completion of the project, I’ve been given the opportunity to build on the solution by reviewing our code, config, and processes to identify improvement as well as delivering new functionality and continuous improvement.
 
 In my spare time, I’m currently building an iOS and Android native radio player app, supported by a cloud hosted backend.
 
  • Residence UK
  • Freelance Available
  • Location Wirral
  • Phone Available on request
  • Email [email protected]

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Get in touch and let me know how I can help you

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    Matt Heap
    Certified Salesforce Consultant
    • Freelance Available
    • Residence UK
    • Location Wirral
    • Phone Available on request
    • Email [email protected]
    Matt Heap